Smartchoice faq
In order to make the appointment process easier for our community members, we have adopted a new appointment system, SmartChoice.
HOW DO I MAKE AN APPOINTMENT?
Always begin on our website when you want to make an appointment to ensure that you are taken to the correct place. If you would like to bookmark the page, please bookmark: loudounhunger.org/appointment. You will need your Shopper ID and PIN Number to make an appointment.
Before making your first appointment, we suggest you watch our SmartChoice tutorial:
IMPORTANT NOTE: As with the last appointment system, you will still receive text confirmations for your appointment, in addition to email confirmations.
WHAT IF I DON'T HAVE A SHOPPER ID AND PIN?
If you are a current member of Loudoun Hunger Relief:
You can find your Shopper ID and PIN by:
Clicking “Forgot Shopper ID/PIN?” on the Smartchoice login page and enter the email you gave us when you applied for services at LHR. Smartchoice will send you an email with your Shopper ID and PIN.
OR
You can also call us at (703) 777-5911 and we will provide you with your Shopper ID and PIN.
If you are NOT a current member of Loudoun Hunger Relief:
In order to make appointments and access our services, you will need to fill out our online application.
Your Shopper ID and PIN will look something like this:
HOW OFTEN CAN I HAVE APPOINTMENTS?
You may schedule up to two appointments each month, with no more than one appointment per week, at either our Leesburg or Sterling location.
Once you have made your two appointments for the month, you will need to wait until the next month for your next appointment. For more information, please click here.
HOW DO I CANCEL/RESCHEDULE MY APPOINTMENT?
You can now cancel or reschedule appointments on your own through Smartchoice! If you have an appointment scheduled, after logging in you will be asked if you would like to keep, cancel, or reschedule your appointment. Click here to login to smartchoice.
WHAT IF I DON'T HAVE AN EMAIL?
Call us at (703) 777-5911 and we will provide you with your Shopper ID and PIN over the phone.
FOR ANY ADDITIONAL APPOINTMENT ISSUES/QUESTIONS, PLEASE CONTACT US AT:
(703) 777-5911